HARLOW & FRIENDS POLICIES

PAYMENT:
I accept Venmo, Paypal, Debit card, cash OR personal check (made out to Heather Crowe)  Payments via credit card will need to be discussed prior to booking the service dates. 

CANCELLATIONS:
24 hour notice IS REQUIRED. Any cancellations made after 5pm before the day of service if series of services are non refundable. Please leave a voicemail, or email me prior to the day you would like to cancel service(s). 

HOLIDAY CHARGES:
New Years Eve, New Years Day, Easter, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve and Christmas Day have a additional $15 fee added to the base price of your service(s) requested.

SAME DAY SERVICE REQUEST:
All walking, pet sitting and pet stop in's, carry a charge of $12 in addition to base charge. I will do my best to accommodate your needs and those of Harlow & Friends existing customers.

KEY COPIES: 
I require one of the following ways to access your home: 1 working key, garage code, front door and/or alarm code at the time of consultation and agreed partnership!.  The key or code(s) are for access to pick up/drop off your pets after or access to come into your home to stay there while watching your pets or walks. All keys are fit with the client and animals name and all codes are saved within your contact information. 

APPLICATION & FORMS:
​All pets must have a complete, up-to-date and approved application on file which are good for one year from the date of first service.